The most famous motorcycle rental service company in Japan


Regarding Voluntary Insurance

Rental819’s insurance included into the basic rental fee contents are as below.

Third party bodily injury/death per person Unlimited.
Third party property damage per occurrence Up to 10 million yen (deductible: 50,000 yen).
Third party bodily injury/death per person Up to 5 million yen per person. Limited to disability or death. Motorcycles of 50cc and below excluded.

Regarding Collision Damage Waiver


Collision Damage Waiver is a measure, already included in your rental fee, to let you ride with no worries that will cover you in case of accident or crash of the vehicle. Fee and deductible differs from class to class as below.

CLASS Day 1 Day 2/ and then daily Deductible / Occurrence*
P-1・P-2 1,500 800 10,000
P-3 2,500 1,300 55,000
P-4 3,500 1,800 50,000
P-5 3,500 1,800 100,000
P-6・P-7・P-8 3,800 2,000 100,000
  • In case of damage to the motorcycle, the renter pays up to this amount. The excess cost is covered by the CDW (without CDW renter must pay full cost of the damage reparation). CDW is compulsory for non-residents in Japan.

Regarding the Deductible

The deductible is the maximum amount of repairs to be paid by the customer in case of accident.

For example, in the case of the P-4 class, if the repair cost is 10,000 yen and since this amount is less than the deductible amount, the customer's charge will be the 10,000 yen of the total repair cost.

In case the repair cost will exceed 200,000 yen, customer’s charge will pay the maximum amount of 50,000 yen while the other 150,000 yen will be covered by vehicle’s compensation.

*If the repair price cannot be calculated immediately, we will charge you up to the deductible amount as a deposit, and we will then refund you the amount exceeding the actual repair price.

In case of accident, crash or other vehicle’s problems

In case of independent fall or vehicle’s trouble


In case of accident without other party such as fall or crash of the vehicle, call the number written on your rental agreement and follow support staff’s instructions.

*Depending on the degree of damage to the vehicle body due to a fall, you may be charged up to the maximum amount of deductible for vehicle Collision Damage Waiver.

In case of accident with another party

*In case of language problems, directly contact the number written on your rental agreement.

1.Injured First Aid

Check Injured condition and call Japanese Emergency medical service number 119.

2.Report to the police

Regardless of the fault, call Police number 110.

3.Check the other party

Write down the name, address and contact information of the other party.

4.Contact the insurance company

Involved parties must contact insurance company. In case of language or any other problems contact Rental819 headquarters.

5.Contact the rental store

Report the situation of the accident to Rental819 and follow our staff instructions.

*In case of accident the rental agreement will automatically end with no rental fee refund.

Cases in which insurance and compensation will not be applied

In case of accidents including following conditions, you may not be eligible for insurance and compensation. Please be careful.

  • Unlicensed driving
  • Drunken driving
  • Driving without wearing the helmet
  • Accident caused by driver other than the contractor
  • Neglecting in reporting the accident to the police (in case you cannot obtain verification from the police)
  • Private settlement out of court with the other party without authorization
  • Failure in contacting the departure store (or headquarters) from the accident site
  • When the accident occurs within an unauthorized rental time extension
  • Vehicle damage caused by theft
  • Driving over vehicles permitted capacity
  • Driving out of public roads
  • Costs for repairing damage and corrosion caused by poor usage in tests and competitions, or for towing and boosting other vehicles
  • In case of damage to rental shop’s other vehicles or signboards
  • Accident caused by vehicle operation mistake
  • In case of any violation of the rental agreement
  • Accident that fall under other insurance company exemption clause

Regarding Road Service


We provide road service for all our vehicles. In case you will need road service, contact the number on the rental agreement and follow our support staff instructions.

*Please be sure to check the transfer distance and passenger transfer at the time of departure, as there is a difference between stores. 

Toll road fee for transportation is customer’s charge.

Non Operation Charge

In the unlikely event of an accident, we will request compensation if the rented vehicle cannot be rented again for repair. This Non Operation Charge will be billed separately even if you have subscribed to the “Collision Damage Waiver".

Also, riding with mirrors, blinkers, headlights or other security components in a damaged, broken or missing state is not only legally punishable, but also extremely dangerous.

In the event of such an accident, make sure to call a wrecker. Even in case of a return by forcibly driving in above conditions, you may be charged a 50,000 yen Non Operation Charge based on the damage standard.

If you can bring the motorcycle to the shop by yourself 20,000 yen.
If you cannot bring the motorcycle by yourself 50,000 yen+ tow truck charges

In case of rental vehicle’s theft

Theft Compensation is included for all our vehicle's rental and its compensation covers 50% of the current motorcycle's market value set by our company on the vehicle. However, theft compensation do not apply in the following cases.

  • In case you forget to lock the handle
  • In case you forget vehicle's keys

*Customer is charged for any other damage included in theft damage exceeding theft compensation explained above. Therefore be extremely careful when leaving your rental motorcycle on the road.

In any case of troubles or problems during your rental, feel free to contact Rental819 call center (English available)